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Privacy Policy

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Privacy Policy

Protecting the privacy and safeguarding the personal and information of our Customers and website visitors is one of our highest priorities.

 

The following Privacy Statement explains how Zen Prop (“We”, “Our”, or the “Provider”) collects and protects your personal information.

By opening an account or by using prop.zencapitalmarket.com websites, you give your consent to the collection and use of personal information as explained in this Privacy Statement.

1. WHAT INFORMATION DO WE COLLECT ABOUT YOU AND HOW?

  1. We collect your personal information directly from you and indirectly in connection with your use of our services.
  2. We may use the information collected from you to verify your identity and contact information, establish your trading account, issue you an account number and a secure password, maintain your account activity and contact you with account information, among other reasons. This information also helps us improve our services to you, customize your browsing experience and inform you about additional products, services or promotions that may be of interest to you.
  3. You directly provide us with most of the information we collect. This information includes your contact details, including name, mailing address and e-mail address, personal identification data we are required by law to collect, including your identity document number and/or tax identification number, payment data, such as bank details; and other data, such as records of communication between you and our company or details of any warranty claims. We also collect demographic information when you open an account, including gender and birth date.
  4. You provide us with this information by completing the account application and related documentation, order services, participate in our events and projects, or when you communicate with us through customer support or social networks.
  5. The information we collect indirectly from you includes data about your device (such as the IP address, device type, operating system, browser used, connection provider); website usage data (such as the date, time and duration of visit, a country from which you visit the website, and data on the use of services (such as the login and logout information, your account settings, the value of your fictitious capital, your account currency, trading strategy).
  6. Some data about you is provided to us by third parties, such as providers of trading platforms that you choose for use of our services, and social network operators if you decide to link your social networking accounts to an account on the website. This includes data about the simulated transactions you have completed (such as the type of financial instrument, time of opening and closing the position, amount of investment, profit and loss) and data from social networks (username, profile picture, e-mail address associated with the account on the social network).
  7. Should you close your account with us, we will retain your information, but only use it to comply with regulatory requirements and to periodically contact you to offer you the opportunity to reactivate your account or participate in other offers.
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2. HOW DO WE STORE PERSONAL DATA?

We process your personal data in an encrypted database on computers and other devices. In order to ensure protection against unauthorised access or unauthorised alteration, disclosure or destruction of the data that we collect and process, we have adopted organisational and technical measures to secure them, which we strictly adhere to.

When you open an account with us, you are issued a unique account number, User ID and a password. Remember that you are ultimately responsible for maintaining the secrecy of your account number, UserID and password. We strongly recommend that you do not disclose this information to anyone.

3. DATA SHARING AND TRANSFER TO THIRD PARTIES

We do not sell, license, lease or otherwise disclose your personal information to any affiliate or third party for any reason, except as described below:

  • We may share information with affiliates if the information is required to provide the product or service you have requested or to provide you with the opportunity to participate in the products or services our affiliates offer.
  • To help us improve our services to you, we may engage another business to help us carry out certain internal functions, such as account processing, fulfillment, client service, client satisfaction surveys or other data collection activities relevant to our business.
  • We may also provide a non-affiliated third party with client information from our database, including your name, address, phone number, and/or e-mail address, to help us analyze and identify client needs, notify Customers of product and service offerings or conduct general marketing and market research for us.
  • When required by law, we reserves the right to disclose your personal information to third parties or regulatory, law enforcement or other government authorities. We may also disclose your information to credit reporting or collection agencies, or when necessary to protect our rights or property.

 

If at any time you choose to purchase a product or service offered by another company, for example by clicking on an advertisement on a website owned or controlled by Zen Prop, any personal information you share with that company will no longer be controlled under our Privacy Statement. We are not responsible for the privacy policies or the content of sites we link to, and we have no control over the use or protection of information provided by you to, or collected by, those websites. Whenever you elect to link to a co-branded website or to a linked website, you may be asked to provide registration or other information. Please note that the information you are providing is going to a third party, and you should familiarize yourself with the privacy policy published by that third party.

4. COOKIES

We use cookies and web beacons (also known as action tags or single-pixel gifs), and other technologies (collectively, “cookies”) to provide us with data we can use to improve your experience and to know you better. Cookies are small text files sent from Web servers that may be stored on your computer. Cookies enable us to capture how you arrived at our site, when you return, which pages on our site you visit, and to recognize that you are already logged on when we receive a page request from your browser. We may link the information we store in cookies to personally identifiable information you submit while on our site. We will never share this information with any 3rd party. Cookies are readable only by us and do not contain any personal information nor do they contain account or password information.

We may share usage information about visitors to our websites with reputable advertising companies for the purpose of targeting our Internet banner advertisements. The information collected by the advertising company through the use of these pixel tags is not personally identifiable. We may also use 3rd party software to track and analyse usage and volume statistical information including page requests, form requests and click paths.

All web browsers have settings that allow you to block cookies. By visiting our website with your browser set to allow cookies, you consent to our use of cookies as described above. If you choose to block cookies you may use our services, but some functions may not work as designed.

5. FINAL PROVISION

In the event we materially change this Privacy Statement, the revised Privacy Statement will promptly be posted to our websites. By opening an account with us, you are deemed to agree to accept posting of a revised Privacy Statement electronically on our website as actual notice to you.

Under certain circumstances, such as with respect to our sharing of your personal information with non-affiliated third parties, you may inform us that you would like to “opt out” by contacting us through the contact information listed below.

Any dispute over our Privacy Statement is subject to this notice and the General Terms and Conditions. If you have any questions that this Privacy Statement does not address, please contact a Client Services representative or send us an email.